CUSTOMER EXPERIENCE
The current experience that customers have with the organization is evaluated, identifying moments of pain that negatively affect the user experience.
With validated problems, innovative solutions are developed that allow customers to enjoy fully satisfactory experiences.
We support the design of new processes that ensure a positive experience for users.
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INNOVACD SERVICES
- LEADERSHIP TO INNOVATE
- INNOVATION CULTURE
- TEAM ALIGNMENT
- NEW BUSINESS MODELS
- DISCOVERING OPPORTUNITIES
- DESIGNING NEW INNOVATIVE PRODUCTS AND SERVICES
- CO-CREATING AND VALIDATING WITH A DIVERSITY OF ACTORS
- DEVELOPING PILOT PROJECTS
- ACCELERATING INNOVATIVE ENTERPRISES
- SYSTEMATIZING INNOVATION
- DESIGN THINKING
- VISUAL THINKING
- LATERAL THINKING / PARALLEL THINKING / RADIANT THINKING
- CUSTOMER EXPERIENCE